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Tech Around the Clock: Expect the Unexpected with 24 x 7 Operations
October 25, 2007 | A session at the EDUCAUSE 2007 Annual Conference

Universities are seeing an increased demand for 24 x 7 IT operations. Temple University operates in 24-hour mode for both its help desk and student lab services. We've learned that "tech …

24 x 7 IT Service and Support
October 20, 2004 | A session at the EDUCAUSE 2004 Annual Conference

Leveraging central and distributed resources, Indiana University extends 24 x 7 x 365 support to 115,000 faculty, staff, and students on all campuses. This ubiquitous environment includes the IU Kn…