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Assessing What Faculty, Students, and Staff Expect from Information Technology Organizations in Higher Education
September 7, 2010

This ECAR research bulletin covers the TechQual+ approach to assessing what faculty, students, and staff expect from IT organizations in higher education. The theoretical approach to TechQual+ i…

7 Things You Should Know About Analytics
April 7, 2010

Analytics tools provide statistical evaluation of rich data sources to discern patterns that can help individuals at companies, educational institutions, or governments make more informed decisio…

Creating a University IT Service Portfolio
May 31, 2013 | A session at the Southeast Regional Conference

The creation of an IT service portfolio is an important step in defining and measuring effectiveness of the university technology portfolio. This session will provide an overview of the process u…

Educational Technology in a Challenging Economy - An Inside View
July 30, 2009

Key Takeaways Technology in higher education can be a double-edged sword, with the potential for transforming learning but sometimes at an unexpectedly high cost. Different perspectives…

Cyberscholarship; or, "A Rose Is a Rose Is a . . ."
May 28, 2009

©2009 Geoffrey C. Bowker and Susan Leigh Star. The text of this article is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License (…

How Technology Will Reshape Academe After the Economic Crisis
May 11, 2009

Some are prepared to concede that the current global financial crisis may take its toll on a number of universities. Mergers, consolidations, and perhaps even closures are all possible outcomes o…

IT Compliance Framework for Institutions of Higher Ed
April 16, 2013 | A session at the Security Professionals Conference

Institutions of higher education are increasingly expected to comply with various regulatory requirements specifically focused at data privacy and protection. Sometimes there could be overlap in ef…

We Hear You: Transforming Student Feedback into Improved IT Services
March 12, 2013 | A session at the NERCOMP Annual Conference

Are the technology resources your organization provides to students meeting their educational needs and enhancing their academic success? This session will highlight ways to gather students' f…

Seeking Evidence of Impact for Technology-Based Innovations in Continually Dynamic Settings
February 5, 2013 | A session at the ELI Online Annual Meeting 2013

This session will present results from a longitudinal distributed learning impact evaluation at the University of Central Florida. Researchers will discuss evaluation design elements and results …

Metrics-Driven Improvement: Leveraging IT Service Management Data to Enhance Value on Campus
January 16, 2013 | A session at the Mid-Atlantic Regional Conference

Athletic teams keep score. Does IT? Metrics are the business world's equivalent of keeping score. Many IT organizations focus their service management efforts on the process and never even g…