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Alternative Sourcing Strategies at Menlo College
June 24, 2011

Alternative Sourcing Strategies at Menlo College By Raechelle Clemmons As part of revitalizing itself as a Silicon Valley business school, Menlo College tackled its unsatisfa…

From Users to Choosers: Central IT and the Challenge of Consumer Choice
November 30, 2010

© 2010 Ronald Yanosky. The text of this article is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License ( ). …

EDUCAUSE Review Magazine, Volume 45, Number 6, November/December 2010
November 30, 2010

EDUCAUSE Review Volume 45, Number 6 November/December 2010   Why IT Matters to Higher Education features Universal Design for the Digital En…

Innovation and Information Infrastructure: Making Sound Investments for E-Research
November 16, 2010

This ECAR research bulletin provides a framework to assist universities in making sound investments in research information infrastructure in an increasingly complex global knowledge economy. In…

7 Things You Should Know About ITIL
October 5, 2010

The Information Technology Infrastructure Library (ITIL) is a framework for guiding the design and delivery of IT services. In the same way that an organization might have standards for project m…

EDUCAUSE Core Data Service Fiscal Year 2009 Summary Report
September 30, 2010

Authors: Pam Arroway, Eric Davenport, and Guangning Xu Department of Statistics, North Carolina State University, Raleigh, NC and Dan Updegrove Consultant on IT …

Zack Tucker

Media Specialist

Southeast Missouri State University

Cape Girardeau, Missouri


Zack Tucker
Managing Student Support in Technology Environments for Teaching and Learning
October 16, 2013 | A session at the EDUCAUSE Annual Conference 2013

At Carnegie Mellon, campus-wide academic technology spaces are partly supported by Cluster Services' collaborative student consultant model, which has developed to provide customer support, ma…

A Collaborative, Cost-Effective, Round-the-Clock Technology Call Center
October 17, 2013 | A session at the EDUCAUSE Annual Conference 2013

Feeling pressure to expand your hours of technology support for students, faculty, and staff but can't afford it? Come learn about a cost-effective, innovative collaboration that achieves thes…

Serving Students in the Current Economic Environment
August 5, 2010

© 2010 Lou Rera. EDUCAUSE Review, vol. 45, no. 4 (July/August 2010): 70-71 Lou Rera ( ) is Assistant Professor of Communication at Buffalo State Coll…