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Using Technology Dollars Wisely
June 24, 2011

Key Takeaways With technology costs a growing part of campus budgets, how can campus leaders know they are spending wisely on technology? To avoid overstaffing to meet p…

Alternative Sourcing Strategies at Menlo College
June 24, 2011

Alternative Sourcing Strategies at Menlo College By Raechelle Clemmons As part of revitalizing itself as a Silicon Valley business school, Menlo College tackled its unsatisfa…

Seminar 15P - How Good Are Your IT Services? (separate registration required)
October 15, 2013 | A session at the EDUCAUSE Annual Conference 2013

This workshop is designed to give you the knowledge, processes, and tools needed to conduct meaningful assessments of IT service quality at your institution; use assessment data to engage students,…

Seminar 03F - Designing an IT Service Catalogue to Support Strategic and Operational Effectiveness (separate registration required)
October 15, 2013 | A session at the EDUCAUSE Annual Conference 2013

The IT Service Catalogue is a critical tool for communicating and delivering IT services and can be used to guide the end-user community toward shared ownership in the success of the IT function on…

From Users to Choosers: Central IT and the Challenge of Consumer Choice
November 30, 2010

© 2010 Ronald Yanosky. The text of this article is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License ( ). …

EDUCAUSE Review Magazine, Volume 45, Number 6, November/December 2010
November 30, 2010

EDUCAUSE Review Volume 45, Number 6 November/December 2010   Why IT Matters to Higher Education features Universal Design for the Digital En…

Innovation and Information Infrastructure: Making Sound Investments for E-Research
November 16, 2010

This ECAR research bulletin provides a framework to assist universities in making sound investments in research information infrastructure in an increasingly complex global knowledge economy. In…

7 Things You Should Know About ITIL
October 5, 2010

The Information Technology Infrastructure Library (ITIL) is a framework for guiding the design and delivery of IT services. In the same way that an organization might have standards for project m…

EDUCAUSE Core Data Service Fiscal Year 2009 Summary Report
September 30, 2010

Authors: Pam Arroway, Eric Davenport, and Guangning Xu Department of Statistics, North Carolina State University, Raleigh, NC and Dan Updegrove Consultant on IT …

Serving Students in the Current Economic Environment
August 5, 2010

© 2010 Lou Rera. EDUCAUSE Review, vol. 45, no. 4 (July/August 2010): 70-71 Lou Rera ( ) is Assistant Professor of Communication at Buffalo State Coll…