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Wednesday
Feb 13th, 2013
3:30 PM - 5:00 PM
Capitol View Terrace North
Central Time
You've heard of flipping houses, even classrooms, but what about a help desk? Web services? Incorporating user-centered design into a help desk remodel yielded a better user experience and provides a learning experience. Giving up control of a central blog service increased student engagement, faculty satisfaction and helped tear down silos on a decentralized campus.

In this interactive presentation we will discuss how to flip your space, service, or processes. Bring your project questions so we can provide information to help you develop a plan to increase engagement, tear down silos, create a nimble team, and achieve success.
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