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Monday
May 7th, 2007
3:30 PM - 4:15 PM
Carmel II
Mountain Time
Session Type: Track 3
This presentation will introduce several basic usability and user-centered design concepts and techniques. We will explain how they are being introduced at UC Berkeley to create Web sites and IT services that are easier and more satisfying to use, reducing the burden on support desks and enhancing productivity and customer satisfaction.
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