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Wednesday
Apr 15th, 2009
9:30 AM - 10:15 AM
Carmel II
Mountain Time
This presentation will reflect on how Cal State East Bay seized the opportunity of centralization during dire economic straits to create a new service-oriented culture. This change of direction used ITIL best practices to drive substantive change through our new IT division and helped move the university toward a culture of efficiency and accountability.
Speakers