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Readings and Resources
Online Resources for IT Communicators
Online training resource for communicators: http://www.execsense.com/subcategoriesdetails.asp?id=92 "I listened to a one-hour webinar last Friday that was simply packed with important information from start to finish. It was titled something like "What Communications Executives Need to know about Blogging for their Company. The $250 per person annual subscription entitles me to download and listen to every 60-minute webinar in the communications track, both current and future. Each topic is led by experts in their field, so you don't listen to the same voice over and over. $250 per person, one year, many topics. If you need a communications training resource for staff members who can't travel, this is it!" Carlyn Chatfield Manager, IT Technical Communications Rice University Houston, Texas 77005
Articles for IT Communicators
- Communications Chain Management by Bert DeSimone, Communications Officer from the University of Georgia. See the attachment below for a handy "cliff notes" version of a more comprehensive strategic plan.
- Examples of successful crowdsourcing in the area of innovation: http://www.openinnovators.net/list-open-innovation-crowdsourcing-examples/
- Commentary on crowdsourcing http://www.readwriteweb.com/archives/the_dirty_little_secret_about_the_wisdom_of_the_crowds.php
- The Back of the Napkin: Solving Problems and Selling Idea with Pictures. Dan Roam.
- Seth Godin's blog. http://sethgodin.typepad.com/.
- The Wisdom of Crowds (http://www.amazon.com/Wisdom-Crowds-James-Surowiecki/dp/0385721706)
- Here Comes Everybody ( http://www.amazon.com/Here-Comes-Everybody-Organizing-Organizations/dp/1594201536)
- Wikinomics ( http://www.amazon.com/Wikinomics-Mass-Collaboration-Changes-Everything/dp/B001UE7DC8)
EDUCAUSE Communication Resources
- Good Communication: The Other Social Network for Successful IT Organizations. Lisa Trubitt and Jeff Overholtzer. EDUCAUSE Review, November-December 2009. http://www.educause.edu/EDUCAUSE+Review/EDUCAUSEReviewMagazineVolume44/GoodCommunicationTheOtherSocia/185227
- In Plain English, Please: Effective IT Communications. Lisa Trubitt and Mur Muchane. Educause Quarterly, Volume 31, Number 2. 2008. http://connect.educause.edu/Library/EDUCAUSE+Quarterly/InPlainEnglishPleaseEffec/46597
Two Rules for Communication. Mark R. Hamilton, EDUCAUSE review, November/December 2005. http://www.educause.edu/EDUCAUSE+Review/EDUCAUSEReviewMagazineVolume40/TwoRulesforCommunication/158027
- How People Learn: Brain, Mind, Experience and School. National Research Council, National Academies of Science, 2000. Available in print or online at http://www.nap.edu . Awareness of learning styles is important in designing communication strategies, especially if you want your message to stick.
- How the Way We Talk Can Change the Way We Work: Seven Languages for Transformation. Robert Kegan and Lisa Laskow Lahey. San Francisco: Jossey-Bass. 2001.
- Live From HighEdWebDev 2007: Marketing and Communications in Higher Education IT Organizations – Nuances, Challenges, Successes. Karine Joly. Collegewebeditor.com. October 15, 2007. http://collegewebeditor.com/blog/index.php/archives/2007/10/15/live-from-highedwebdev-2007-marketing-and-communications-in-higher-education-it-organizations-nuances-challenges-successes/
- Made to Stick: Why Some Ideas Survive and Others Die. Chip Heath and Dan Heath. http://www.madetostick.com/.
- Meatball Sundae: Is Your Marketing Out of Sync. Seth Godin.
- Pogue's Posts: David Pogue's blog in the New York Times technology section. Pogue is a master of communication, and the blog includes a thoughtful Oct. 16, 2008 entry on "Tech Terms to Avoid" in writing for general audiences.
- Presentation Zen: Simple Ideas on Presentation Design and Delivery. Garr Reynolds. http://www.presentationzen.com/.
- The See-Through CEO. Clive Thompson. Wired, Issue 15.04. March 2007. http://www.wired.com/wired/archive/15.04/wired40_ceo.html
Organizational Change and Communication
- Using Comunications As An Agent of Organizational Change: Applying the Principles of Made to Stick. White paper, Jack Probst of Pink Elephant, IT consultants, July 2008. http://www.gantthead.com/pdf/UsingCommunicationAsAnAgentOfOrgChange.pdf
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