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Message from brandon.j.payne@svcc.edu

What software are you using to remote control users machines? We are a small IT shop with no help desk and limited budget. I searched past results and these were mentioned: VNC, Landesk, Webex, GoToMeeting. Free suggestions would be in a perfect world.

Remote Desktop and Remote Assistance both do not seem to offer good solutions.

Thanks,

--
Brandon Payne
Technical Support Specialist
Sauk Valley Community College

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Comments

Take a look at Logmein.  I am not a power user, but have used it in the past and it works pretty good.

 

Message from csmilani@northcentral.edu

We use a combination of Dameware and Logmein Free Edition. We have been very happy with both. Logmein Free Edition has worked especially well for computers that are not physically on our campus, such as when employees go on trips. As long as they have a network connection, it works great!

 

We use remote assistance and love it. 

 

We used to use VNC, but switched entirely over to Microsoft Remote Assistance several years ago.  We also have a domain, so we can control who can and can not remote assistance computers.

 

Matthew

 

For domain users we use Microsoft.  For non-domain machines, we use Join.Me.  Join.Me is a product of LogMeIn.

 

We use Bomgar here at Eastern Michigan University with 8 technician seats but that is a paid solution.  We have a dedicated Help Desk so we are very different from your school.  We love the product.  I am not sure if that helps you.

 

Good luck with your search!

 

Andrea Tanner

Director, Enterprise Support

Eastern Michigan University

atanner1@emich.edu

 

Message from brandon.j.payne@svcc.edu

Thanks, I use Logmein for home and family and its a tedious process (for the free version) to get it setup. I can't imagine getting logmein free setup on 300 computers.

--
Brandon Payne
Technical Support Specialist
Sauk Valley Community College



Message from csmilani@northcentral.edu

If you have to physically go to each computer and download the software directly from Logmein, then yes, it would be a nightmare. However, we deploy the Logmein software package to our computers using our Prism Deploy console. The Prism console does all of the work, so there is very little to no man hours setting it up. J

 

From: The EDUCAUSE User Services Constituent Group Listserv [mailto:USERSERV@LISTSERV.EDUCAUSE.EDU] On Behalf Of Brandon Payne
Sent: Thursday, February 09, 2012 3:32 PM
To: USERSERV@LISTSERV.EDUCAUSE.EDU
Subject: Re: [USERSERV] Remote control solutions

 

Thanks, I use Logmein for home and family and its a tedious process (for the free version) to get it setup. I can't imagine getting logmein free setup on 300 computers.


--

Brandon Payne

Technical Support Specialist

Sauk Valley Community College



We use Bomgar.

 

Outstanding platform.  They also have a fully functional demo to allow you to “test drive” live with your users.

 

 

Lewis Hale, III

End User Support Manager

La Salle University

 

 

Message from jack@mail.rockefeller.edu

We use both LANDesk & WebEx and are happy.

 

 

 

Agreed – we use Bomgar at IU as well. Appliance solution that works well.

 

 

We also use Bomgar at CSU East Bay.

Setareh Sarrafan
Director, User Support Services
California State University, East Bay


We use Bomgar. We love it!

 

Elisa Crossland

Director, Client Services

Office of Information Technology Services

Sam Houston State University

936.294.1049

 

 

 

 

 

From: The EDUCAUSE User Services Constituent Group Listserv [mailto:USERSERV@LISTSERV.EDUCAUSE.EDU] On Behalf Of Setareh Sarrafan
Sent: Thursday, February 16, 2012 3:57 PM
To: USERSERV@LISTSERV.EDUCAUSE.EDU
Subject: Re: [USERSERV] Remote control solutions

 

We also use Bomgar at CSU East Bay.

Setareh Sarrafan
Director, User Support Services
California State University, East Bay