This EDUCAUSE constituent group focuses on strategic thinking on how to best provide support for the higher education communities of faculty, staff and students. In particular this group focuses on how to share information, best practices, common tools and strategies. This community has expert knowledge of help desk management, desktop support, hardware/software standards, knowledge management, service management systems and end user communications. By leveraging our commonalities, this constituency group seeks innovative, effective and efficient practices that insure successful support. This group consistently meets at the EDUCAUSE annual conference, often at the EDUCAUSE regional conferences and communicates via electronic discussion throughout the year.