Learn When and How to Speak IT: Converting Technical into Understandable

The importance of developing good communication skills in IT continues to grow. To do our jobs well, we need to be able to expertly communicate both with our IT colleagues and with those who use our services in the ways they best receive information. This session will cover identifying customer information needs and how to translate and repurpose technical information for communicating with many different audiences via different modes and tools.

OUTCOMES:
Identify key concepts in communication excellence * Develop skills in identifying customer information needs * Categorize modes and tools for effective communication