January/
 February 1999

This article was published in Educom Review, Volume 34 Number 1 1999. The copyright is copyright is by EDUCAUSE. See http://www.educause.edu/copyright.html for additional copyright information.

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TechWatch

Technology in the News: An Edupage Sampler

A sampler of items from Edupage, Educom's
three-times-a-week electronic digest of
information technology news.


BROADCASTERS TARGET THE OFFICE WORKER
Broadcast television is eyeing its future, and sees offices full of PCs. "As the TV marketplace continues to fragment and flatten, broadcasters are looking at new ways to extend their reach," says the president of UltimateTV. To do that, they're looking at all those office workers stuck in front of all those PCs all day. Jeff Garrard, executive producer for CNN Interactive, says if CNN can reach people with information relevant to their work, via streaming media on the Web, it will have maintained its reach, even if those same people watch less CNN on TV at home. And on the Web, broadcasting companies can run a lot of the content that ends up on the cutting room floor -- a byproduct of the tyranny of 30-minute television programming. Not only that, but TV companies can bring the kind of production values to the Web that consumers have come to expect: "They bring the level of quality people have assumed watching the color-TV box at home for 30 years," says the president of Internet Television Network. (TechWeb 12 Nov 98)

STUDY PREDICTS CONTENT WILL COST
A report titled "Internet Service Providers, Proprietary Content, and the Battle for Users' Dollars" says that as prices for Internet access decrease, fees for information and other content on the Web will increase. Prepared by the William Simon School of Management in Rochester, NY, the report predicts that the rise in fees for content will parallel the growth of "900" telephone services. In addition, the study cites an increasing trend toward taxing Internet access, which already is taxable in 10 states and District of Columbia. (Information Week 9 Nov 98)

INFO TECH WORKERS WOULD RATHER SWITCH
A survey from George Mason University indicates that information technology workers are almost twice as likely as the general college-educated population to switch careers, with one in three anticipating doing so in the future. The survey polled 400 college graduates between the ages of 30 and 55 who are currently employed and have been out of school at least 10 years. Half of the respondents said they had already experienced one career change since college, and 40% reported at least two. Forty percent of IT workers said if they were starting over, they would study something different as undergraduates, with most of them citing the liberal arts. "The results suggest that employees are more restless than in the past and that companies, especially in the critically short-staffed high-tech industries, may want to take a hard look at their retention efforts," says Alan Merten, president of GMU. (CIO 1 Nov 98)

CONCERN FOR THE Y2K READINESS OF OTHER COUNTRIES
Department of Defense officials are worried that foreign early warning systems could malfunction and falsely indicate an attack, and former U.S. Senator Sam Nunn warns, "We have a huge stake in Russia's early warning systems working properly." A Pentagon official promises, "We're working with all the nuclear powers we have a relationship with, to physically share people. Their people will sit in our control centers and our people in their control centers to keep the communications open." (USA Today 14 Nov 98)

PUBLIC COLLEGES MUST DISCLOSE Y2K PROBLEMS
A notice announced in a technical bulletin by the Government Accounting Standards Board requires most public colleges and universities to begin disclosing how they are handling any Year 2000 problems that may affect their campuses. Board officials say the requirement applies to any public university or college that reports financial information to a city or state, as well as any private college that has issued bonds, under the Securities and Exchange Commission's guidelines. Schools need to report what they've spent on upgrading systems, what could happen if the problem is not fixed, and how they've handled the problem so far. "I think that most governments and universities have already done an assessment and are in the process of fixing most issues," says a project manager for the accounting board. "Now they need to make sure they have a report." (Chronicle of Higher Education 13 Nov 98)

SEGA LOSING SLEEP OVER DREAMCAST
Sega's having serious production problems with its new Dreamcast console, and will be able to deliver only 50% of its original target number for sales the month and during the all-important holiday season. Full production will not be possible until February, says president Shoichiro Irimajiri. The game console, which is powered by a 128-bit chip, is critical to Sega's survival after its previous-generation product, the Sega Saturn, lost out big to Sony Playstation and Nintendo 64. For the past five months, Sega has been priming Japanese consumers with ads that show children telling senior Sega officials: "Sega sucks. We prefer the Playstation," with the implied point being that Sega officials have heard the message and responded. Mr. Irimajiri says: "Sega may have sucked in the past. But Dreamcast outperforms everything on the market." Sega Dreamcast will be available in the U.S. and Europe next year. (Financial Times 11 Nov 98)

LESSON LEARNED FROM MICROSOFT TRIAL: E-MAIL CAN HURT
With old e-mail messages playing an important role in the charges and countercharges being leveled in the Microsoft antitrust case, organizations are busy reminding their employees to think before they type (and then always clean up after themselves). One example is the Amazon.com company, which created an event called "Sweep and Keep" to reward employees for purging e-mail messages no longer required for business or legal reasons. This "documentation retention" policy [Orwell, where are you?] was followed by a "documentation creation" policy that said: "Quite simply put, there are some communications that should not be expressed in written form." (New York Times 11 Nov 98)

ANDREESSEN INVESTS IN "THE BROWSER FOR TV"
Netscape co-founder Marc Andreessen is becoming an investor in and board member of a Palo Alto, Calif., company called Replay Networks Inc., which is one of two companies developing a new digital technology to replace the traditional home videocassette recorder. (The other company is Tivo Inc., in Sunnyvale, CA.) The new Replay TV system, scheduled to ship in December for under $500, will include an interactive programming guide, and will allow the viewer to do things such as this: automatically record all programs that meet a specific criterion (e.g., all Yankee baseball games or all movies featuring Danny DeVito); intelligently skip all commercials; and record an entire program that is already in progress, by going back to the part that was missed. Andreessen says: "ReplayTV will do for TV what the browser did for the Internet. It's the browser for TV." (New York Times 9 Nov 98)

BROADCOM UNVEILS INTERACTIVE TV CHIP
Broadcom Corp. has debuted a single graphics chip capable of integrating high-resolution digital images, graphics and broadcast video. Industry observers say that by packing the circuitry needed for Web-page and television viewing together on one chip, Broadcom is expected to cut dramatically the cost of home equipment needed for interactive TV. "Today, one of the major problems is that the images look really bad, and until now, you couldn't have a broadcast and a Web page together on the same screen," says a principal analyst with Cahners In-Stat Group. "This Broadcom chip lets you do that with one chip, not several." (Los Angeles Times 9 Nov 98)

MATSUSHITA, PHILIPS OFFER DTV-FOR-PC TECHNOLOGY
Matsushita Electric Industrial Co. and Philips Electronics say they will sell circuit cards that enable personal computers to receive digital-TV signals. Matsushita's Panasonic unit has been working with Compaq Computer to design its DTV accessory for PCs, and

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Compaq says it will offer the card as an option to consumers early next year. The computer company says it won't make the card standard on its PCs until digital broadcasting becomes more popular. Meanwhile, Philips Semiconductors' product says it has developed a design for the cards that it plans to license to others for manufacturing and marketing. By assigning most of the DTV signal decoding duties to the PC's microprocessor, the Philips design uses fewer chips and will cost less than the Panasonic model. (Wall Street Journal 10 Nov 98)

411 EVERYWHERE
Pending tariff approval, Bell Atlantic is rolling out a service that everyone will appreciate -- in early January callers will be able to dial 411, the traditional information number, and get directory information for any city in any state. Charges will be based on whether the listing is local or long distance, but callers will not need to know the area code of the residence or business they're trying to reach -- a handy feature in these days of rapidly proliferating area codes. (Information Week 2 Nov 98)

BETTING ON TUT TECHNOLOGY
High-tech companies, including Compaq, Lucent Technologies and Advanced Micro Devices, are licensing technology from tiny Tut Systems that uses telephone wires to create a household network. The technology, called "Home Run," will be built into phone-networking modems, which will sell at less than $100 each. Other technologies, such as electrical power lines and radio waves, will undoubtedly also make inroads into the home-networking market, but Home Run has a head start -- the first modems will begin showing up on shelves in time for Christmas. "For the next three to five years, the phone line is the way to go in terms of price and functionality," says the business development manager for Lucent Microelectronics, who adds: "Wireless in the long term may be the big winner." (Wall Street Journal 6 Nov 98)

IS THERE INTELLIGENT LIFE IN THE UNIVERSE?
With new support from Sun Microsystems, the SETI@home project is proceeding with its plans to use the idle processing power of 50,000 or more personal computers to search for signs of extraterrestrial life. A project base at the University of California-Berkeley will serve as data collections and distribution point (http://setiathome.ssl.berkeley.edu). (Newsbytes/USA Today 6 Nov 98)

DESPERATELY SEEKING A BUSINESS MODEL FOR ONLINE EDUCATION
Different financial arrangements are developing within the various academic institutions that are busy developing online course offerings. Two examples: Penn State is splitting revenues with the faculty members who develop courses and their departments, whereas New York University will hold ownership rights for its online courses. Is there a lot of money to split up? NYU's Gerald A. Heeger, dean of continuing and professional studies, warns: "Online is a big, important field in higher education, but it does not have a business model that works. The dirty little secret is that nobody's making any money." However, he thinks someday that will change. (New York Times 2 Nov 98)

"RISING EXPECTATIONS AND EXPLODING DEMAND" FOR TECHNOLOGY
The Campus Computing Project's 1998 national survey of information technology in higher education says that classroom use of e-mail is up substantially (to 44.4%), that almost half of the institutions are using student fees to cover information technology costs, and that more than a third of research universities have some type of policy addressing faculty-developed intellectual property on the campus. Project director Kenneth C. Green says, "Campuses are doing more with technology, and they are doing it better than in the past. But the real challenge at most institutions is to improve resources and services given both rising expectations and exploding demand."

PORN IS PEAKING ON THE WEB
A Forrester Research analyst estimates that the online adult business is close to peaking, after generating 40% annual growth for the last few years. "The astronomical growth is set to top out," he says, adding that "there is commerce activity at all ends of the adult spectrum." Forrester gauges overall Web commerce at $4.8 billion in 1998, with pornography sites contributing almost $1 billion to that total. And while lawmakers are trying to muzzle online pornography, observers are dubious about the ultimate impact of such legislation: "You can use all sorts of screens to keep kids out, but the majority of sites choose not to use them." However, another potential obstacle might be more effective: American Express is considering shutting off service ties for such sites, and other credit card companies could choose to follow their example. (Broadcasting & Cable 26 Oct 98)

E-MAIL RESPONSE-MANAGEMENT PACKAGES DEBUT
Manually routing and answering e-mail is time-consuming, with one Internet research company placing the cost of dealing with each message at $2.75. With that in mind, two companies are poised to introduce new software packages next week that are designed to improve response automation and personalization. Aptex Software's SelectResponse 3.0 uses technology that can interpret the meaning of unstructured text to provide quicker and more accurate answers to e-mail queries. Brightware's Contact Center software generates automated answers for a predetermined set of questions and routes other messages to the appropriate company contact when a question requires a more complex response. "The Internet can be either the least expensive or the most expensive customer channel, depending on the level of automation you have," says Brightware's CEO. Using such software should bring the cost of dealing with e-mail questions down to as little as 25 cents apiece. (InternetWeek 3 Nov 98)

COMPUTER SUPPORT, STAFFING TOP LIST OF COLLEGE CONCERNS
A survey of 58 members of the Consortium of Liberal Arts Colleges (CLAC) indicates that the top issue for the majority of those polled is providing adequate support for campus computing during a time of "increased expectations" by students and faculty members. Second on the list is finding, training and retaining qualified information technology personnel. One issue that doesn't seem to bother the CLAC members much is the Year 2000 problem, which may be explained by the high percentage of Apple Macintosh ownership on liberal-arts campuses. Macs are not as susceptible to Y2K problems as computers running Windows and Unix. The colleges in the survey have an average enrollment of about 1,800 and average information-technology expenditures of $1,950,000. (Chronicle of Higher Education 30 Oct 98)

"HACKTIVISTS" SAY: "THE REVOLUTION WILL BE DIGITIZED"
Two political activists in New York, of cofounders of the Electronic Disturbance Theater, are organizing "virtual sit-ins" and recruiting programmers to attack the Web sites of persons or organizations they believe responsible for oppression. "We see this as a form of electronic civil obedience," says Stefan Wray, one of the two leaders of this effort. National Information Protection Agency chief Michael Vatis says, "I wouldn't characterize vandalizing Web sites as cyber-terrorism, but the only responsible assumption we can make is that there's more going on that we don't know about." Some activists agree with that assessment, but for different reasons; they think such methods are unproductive because they will antagonize the general public. (New York Times 31 Oct 98)

EPA'S "WORST-CASE SCENARIO" SITE UNDER HEAVY CRITICISM
The FBI, the CIA, the chemical industry, and key members of Congress are among those alarmed at a Environmental Protection Agency plan to use the Internet to post "worst-case scenario" data for potential disasters at all major U.S. chemical plants. The data would include chemical inventories, detailed information on how chemical releases could occur, and how far released chemicals could travel and the populations that would be affected. Opponents of the plan say that it would give terrorists a blueprint for attacks. (USA Today 30 Oct 98)



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