| CURRENT STATE
- The Cultural Environment
- Centralized decision-making
- Information closely held
- Resistant to change
- Organizational territoriality
- The Business Environment
- Multiple transaction approvals
- Central office driven
- Paper intensive
- Information scarcity
- Focus on controls
- Labor intensive
- The Technical Environment
- Mainframe based
- Homegrown software
- Batch processing
- Technical homogeneity
- Stand-alone systems
|  | FUTURE STATE
- The Cultural Environment
- Distributed decision-making
- Distributed information
- Embraces change
- Collaboration
- The Business Environment
- Online transaction approvals
- Distributed authority
- Reduced paper
- Distributed information
- Focus on service quality
- Automated wherever possible
- The Technical Environment
- Client/server based
- Vendor-developed software
- Online transaction processing
- Technical heterogeneity
- Integrated systems
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