V: Selecting the Solution
Performance measurements
Performance measurements are a set of qualitative and quantitative metrics that identify key indicators (critical success factors) on which a system will be judged and selected. Performance criteria reflect the business and technical requirements and can include the application functionality required, the speed and response time of the system, the technology base preferred, and the support, training, and implementation needs of the institution. The ability to reach an objective judgment will be enhanced by documented selection criteria that focus on key areas and identify the relative priority of the various criteria.
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