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V: Selecting the Solution


Critical Success Factors and Land Mines

Critical Success Factors:Land Mines:
  • Keeping the RFI simple and free from extraneous information
  • Assessing accurately and objectively vendors and their products
  • Getting feedback from current customers of products under consideration
  • Ensuring that all stakeholders and the community in general are kept informed throughout the selection process
  • Validating assumptions or measurements to include in the RFP
  • Assessing accurately whether the gap between the requirements and a proposed solution is acceptable
  • Regarding internal development as a form of partnership and formally treating it as such
  • Presenting a recommendation within a reasonable timeframe
  • Committing to a vendor product before thorough vendor and product evaluations can be conducted
  • Failing to consider production scalability
  • Failing to pay attention to detail in this highly detailed process
  • Focusing too much on measurements and missing the bigger picture
  • Failing to communicate expectations to the broader campus community during the selection process
  • Getting "sold" on a product on the basis of a slick demonstration rather than its ability to meet requirements
  • Failing to clearly articulate the parameters of any desired partnership


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