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Contents
Foreword
Acknowledgments
Preface
I:
Introduction
II:
Articulating a Strategic Framework
III:
Structuring and Managing the Project
IV:
Determining Business and Technology Requirements
V:
Selecting the Solution
VI:
Implementing the System
A:
Sample Planning Principles
B:
Glossary of Terms and Concepts
C:
Components of a Traditional RFP
D:
Sample Vendor Evaluation Criteria
E:
Sample Measurement Systems
F:
Corporate Products and Services
G:
For Further Reading
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