Enhancing User Services through Collaboration at Rice University
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Abstract
Early attempts at collaborative efforts between librarians and computing professionals at Rice University led to the realization that some organizational restructuring was needed to effectively serve changing user needs. A new approach to delivering user services has not only benefited users, but also resulted in growth and skills development for staff. This article discusses some of the milestones along the path from a position of no cooperation to a combined user-centered service organization, including collaborative outgrowths of this new structure.