Abstract
Although the nature of the workforce is changing and the demands of higher education make it clear that institutions need to reach students both on and off campus, the way that information technology service units support faculty, staff, and students has not kept pace with these changes. Furthermore, the ability to improve instruction by integrating digital technologies across the curriculum is becoming a reality. To effect these changes, the support paradigm of information technology service units -- academic computing, user services, libraries, network services -- will need to be transformed. This article describes plans and support models at Virginia Commonwealth University and Randolph-Macon College aimed at enabling such a transformation. This article is an updated version of a CAUSE95 conference presentation (CNC9540).