EDUCAUSE Publications

• The Higher Education IT Service Catalog: A Working Model for Comparison and Collaboration, Second Edition

  • November 19, 2019
  • Briefs, Case Studies, Papers, Reports
  • Author

  This paper provides specific guidance regarding the necessary components of an effective IT service catalog, such as the taxonomy, terminology, attributes, and descriptions for common IT services. It is a revision of the 2015 document and uses feedback from earlier implementations and the people who created them to address gaps and changes in the landscape of information technology.

• 7 Things You Should Know About Information Security Metrics

  • January 17, 2014
  • Briefs, Case Studies, Papers, Reports
  • Contributor

  An information security metric is an ongoing collection of measurements to assess security performance, based on data collected from various sources.

• Toolkit for Developing an Identity and Access Management (IAM) Program

  • May 7, 2013
  • Briefs, Case Studies, Papers, Reports
  • Author

  The IAM Program Outline has been created as a roadmap for institutions to use in developing an IAM program (or to address gaps in their current offerings) including: