IT Domain Definitions

The Core Data Service focuses on core metrics for IT financing, staffing, and services within a set of IT domains. For the purposes of CDS, each domain is defined by a set of functions, shown below. Even if you do not use this taxonomy in your institution, please align your responses according to these definitions to ensure comparable data across all CDS participants.


  • Administration and Management of IT

    Functions and resources typically centralized within the IT organization that usually have scope spanning the IT organization. In the majority of cases, these functions and resources are part of or are closely tied to the Office of the CIO (or equivalent senior most IT officer). Please include the following in this area if applicable:

    • Administration of central IT organization
    • CIO or CTO position
    • Institutional IT planning
    • Financial planning and management for IT
    • Human resource management for the IT organization
    • Professional development for all IT staff
    • Space and facilities service requests for the IT organization; work orders for IT space on campus.
    • Central resources dedicated to vendor contract management. Resources dedicated to vendor contract management within a particular IT domain area should be accounted for in the respective IT domain area.
    • IT policy development, dissemination, and application (including information security policy and other policies specific to IT domain areas).
    • IT communications and publications including user documentation and general informational publications and related staff.
    • Central resources dedicated to program, project and/or service management (a set of services often found in central IT organizations that supports design, development, and management of programs, projects, and services.).
    • Central resources dedicated to business process/systems analysis. Resources dedicated to business process/systems analysis within a particular IT domain area should be accounted for in the respective IT domain area.
    • Staff affiliated with these functions (including administrative, clerical, and support functions that support the IT organization broadly).
    • Hardware, software, and supplies affiliated with these functions.

    Do not include:

    • Emergency notification (see Communications Infrastructure Services)
    • IT policy education (see IT Support Services)
    • Coordinating response to incidents of inappropriate use of information or information technology (see Information Security)
    • Technology research and development specific to specific IT domain areas
    • Management of specific IT functions not already mentioned as a part of Administration and Management of IT. Management roles should be accounted for in respective IT domain areas.
    • Software site licenses. Software costs should be accounted for in respective IT domain areas.
  • Information Technology (IT) Support Services

    Functions and resources associated with providing general support for the institution that is not specific to teaching and learning or administrative applications. Generally, services included in this domain are intended to be used by any user (faculty, students and staff). Please include the following in this area if applicable:

    • Desktop/endpoint computing (including technical support, analysis, and consulting)
    • Hardware and software to support desktop/endpoint computing (including desktop applications for information security (e.g., antimalware, virus detection, antiphishing, etc.)
    • Executive IT support
    • User support services (including support center and/or help desk and/or knowledge base/self-help tools)
    • Specialized support centers (e.g., special center for multimedia production or centers that support use of specialized hardware or software)
    • Reference desk and staff (library/IT staff in a merged organization)
    • Support for reasonable accommodations for persons with disabilities
    • Computer installation, maintenance, and repair (including staffing and support contracts)
    • Computer store including computer resale activities and staff
    • Departmental computing support
    • IT training and education including: policy training and education, general user training and education, and related staff
    • Multimedia services (Support for design, production, and deployment of content in audio, still image, animation, video, and interactive formats, often in combination with text.)
    • Non-instructional/non-classroom audio visual support
    • TV production and broadcasting
    • Printer/copier services
    • Business process/systems analysis specific to this domain area
    • Technology research and development specific to this domain area
    • Management responsibilities (HR management, financial planning, project management, vendor contract management, etc.) for staff dedicated to this domain area
    • Staff affiliated with these functions (including administrative, clerical, and support for this IT domain area)
    • Hardware, software, and supplies affiliated with these functions

    Do not include:

    • IT communications and publications including user documentation and general informational publications and related staff (see Administration and Management of IT)
    • Student technology centers (labs, training, support, etc.) (see Educational Technology Services)
    • Specialized training for faculty and students (see Educational Technology Services)
    • Communication and collaboration technologies (e.g., video and web conferencing, Listserv, SharePoint, shared web browsing) (see Communications Infrastructure Services)
    • Infrastructure support for departmental IT support providers (see Enterprise Infrastructure and Services)
  • Educational Technology Services

    Functions and resources associated with and specific to supporting teaching and learning at the institution. Please include the following in this area if applicable:

    • Instructional technology support including:
      • Instructional support staff (including technologists and designers)
      • Instructional technology used by faculty (including learning management system and support, e-portfolios, assessment systems, and collaboration tools, etc.)
      • Teaching and technology center staff
    • Learning management systems (homegrown or purchased)
    • Library systems
    • Technology systems to support student success (e.g., degree audit, advising center management, academic early alert system, etc.)
    • Classroom technology equipment and installation
    • Classroom and learning space support (including audio visual support)
    • Student technology centers (labs, makerspaces, collaborative spaces, training, support, etc.)
    • Specialized training for faculty and students
    • Distance education, e-learning, online learning, and/or hybrid learning support and related technology
    • Business process/systems analysis specific to this domain area
    • Technology research and development specific to this domain area
    • Management responsibilities (HR management, financial planning, project management, vendor contract management, etc.) for staff dedicated to this domain area
    • Staff affiliated with these functions (including administrative, clerical, and support for this IT domain area)
    • Hardware, software, and supplies affiliated with these functions

    Do not include:

    • Multimedia services (Support for design, production, and deployment of content in audio, still image, animation, video, and interactive formats, often in combination with text.) (see IT Support Services)
    • TV production and broadcasting (see IT Support Services)
    • Desktop computing/endpoint computing (see IT Support Services)
    • Specialized support centers (e.g., special center for multimedia production or centers that support use of specialized hardware or software) (see IT Support Services)
    • IT Training and education including: policy training and education; general user training and education and related staff (see IT Support Services)
  • Research Computing Services

    Functions and resources associated with and specific to supporting research at the institution. Please include the following in this area if applicable:

    • Research storage and archive
    • Data management and planning services
    • High-performance computing
    • High-throughput computing
    • High-performance research network (e.g., Internet2, National LambdaRail, Canarie)
    • Grid and data-centric computing
    • Advanced visualization (visualization hardware and software)
    • Discipline-specific applications development, programming, and support directly related to research
    • Consulting and/or training services for researchers (e.g., statistical consulting, assistance in preparing research grant applications, etc.)
    • Research technology services from remote sites
    • Business process/systems analysis specific to this domain area
    • Technology research and development specific to this domain area
    • Management responsibilities (HR management, financial planning, project management, vendor contract management, etc.) for staff dedicated to this domain area
    • Staff affiliated with these functions (including administrative, clerical, and support for this IT domain area)
    • Hardware, software, and supplies affiliated with these functions

    Do not include:

    • Research administration and compliance systems (see Information Systems and Applications)
  • Communications Infrastructure Services

    Functions and resources associated with enabling faculty, staff, and students to communicate and collaborate with others on and off campus. Please include the following in this area if applicable:

    • Wire and cable infrastructure for data, voice and/or video networks
    • Campus data network
    • Wireless network
    • Video network
    • Remote access (VPN)
    • Commodity Internet
    • Network management (including: capacity planning, performance monitoring, change management, etc.)
    • IPv6
    • Unified communications and collaboration
    • Dial tone (including services to student housing)
    • Telephone services (VoIP or conventional)
    • Session Initiation Protocol (SIP) trunking
    • Voicemail
    • Cellular and paging services
    • Telecommunications (consulting, design)
    • Video surveillance systems
    • Cable TV
    • Network, phone, and cable TV delivery and operation in residence halls
    • Digital signage systems
    • Emergency notification
    • E-mail for faculty, staff, or students
    • Calendaring
    • Communication and collaboration technologies (e.g., video and web conferencing, Listserv, SharePoint, shared web browsing, wiki, Google Docs, MS OneDrive)
    • Business process/systems analysis specific to this domain area
    • Technology research and development specific to this domain area
    • Management responsibilities (HR management, financial planning, project management, vendor contract management, etc.) for staff dedicated to this domain area
    • Staff affiliated with these functions (including administrative, clerical, and support for this IT domain area)
    • Hardware, software, and supplies affiliated with these functions

    Do not include:

    • High-performance research network (e.g., Internet2, National LambdaRail) (see Research Computing Services)
    • Network behavior analysis (see Information Security)
  • Enterprise Infrastructure and Services

    Functions and resources associated with developing, managing, and operating the core IT infrastructure for the institution. Core infrastructure includes data centers, servers, storage, databases, portals, etc., as outlined below. Please include the following in this area if applicable:

    • Web support services including:
      • Content design and web-based publication
      • Content management support
      • Web server support
      • Web-based applications development or interface
    • DHCP and DNS
    • Portal development and support
    • Mobile application design and development
    • Accessibility testing and enterprise application remediation; software QA
    • Enterprise infrastructure (storage, system backup and recovery, servers)
    • Systems administration and operation
    • Data center, operations
    • Data center environmental support systems such as HVAC, UPS and backup power supply, and systems monitor
    • Disaster recovery planning and implementation
    • Database administration
    • Enterprise application integration (e.g., ERP integration, homegrown systems integration with ERP, ERP data warehouse, etc.)
    • Middleware development and support
    • Enterprise architecture
    • Service-oriented architecture (web services) development and support
    • Virtual desktop infrastructure
    • Infrastructure as a service (IaaS) contract management
    • Infrastructure support for departmental IT support providers (including desktop asset management software)
    • Business process/systems analysis specific to this domain area
    • Technology research and development specific to this domain area
    • Management responsibilities (HR management, financial planning, project management, vendor contract management, etc.) for staff dedicated to this domain area
    • Staff affiliated with these functions (including administrative, clerical, and support for this IT domain area)
    • Hardware, software, and supplies affiliated with these functions

    Do not include:

    • E-mail for faculty, staff, or students (see Communications Infrastructure Services)
    • Calendaring (see Communications Infrastructure Services)
    • Voice and data networks (see Communications Infrastructure Services)
    • Security Infrastructure development and support (see Information Security)
    • Identity management (see Information Security)
  • Information Security

    Functions and resources associated with providing information and systems security services and programs for the institution, including directory, identity management, and access provisioning/de-provisioning functions and roles, etc. Please include the following in this area if applicable:

    • Authentication services
    • Account administration (including account provisioning and deprovisioning)
    • Authorization services
    • Directory services
    • Single sign-on
    • Federated identity
    • Password management
    • Identity management
    • Security planning, design, and implementation
    • Security policy and process development
    • Security consulting
    • Coordinating response to incidents of inappropriate use of information or information technology
    • Vulnerability analysis
    • Security infrastructure development and support
    • Intrusion detection and prevention
    • Secure computing
    • Network perimeter detection
    • Network behavior analysis
    • Security information and event management (SIEM)
    • Data loss prevention (DLP)
    • Server- or system-level antimalware, virus detection, and/or antiphishing solutions
    • Security awareness and training programs
    • Business process/systems analysis specific to this domain area
    • Technology research and development specific to this domain area
    • Management responsibilities (HR management, financial planning, project management, vendor contract management, etc.) for staff dedicated to this domain area
    • Staff affiliated with these functions (including administrative, clerical, and support for this IT domain area)
    • Hardware, software, and supplies affiliated with these functions

    Do not include:

    • Desktop applications for information security (e.g., antimalware, virus detection, antiphishing, etc.) (see IT Support Services)
  • Information Systems and Applications

    All systems and applications not specific to other IT domain areas that are required for institution operations, including ERP and other administrative applications. Please include the following in this area if applicable:

    • Administrative/enterprise information systems including:
      • Enterprise decision support (e.g., business intelligence, data warehouse, analytics systems, etc.)
      • Human resource management application systems
      • Payroll systems
      • Fiscal and procurement application systems
      • Financial management systems
      • Student information application systems (admissions, financial aid, records, advising)
      • Alumni/advancement/fundraising application systems
      • Lifetime engagement application systems (CRM)
      • Room scheduling and events management
      • Grants management applications
      • Research administration and compliance systems
      • Document and records management systems
      • Auxiliary systems (e.g., housing, cashiering, parking, event sales and ticketing, travel management systems, etc.)
    • Administrative system support including:
      • Implementation and support of these systems
      • Mobile interfaces for these systems
      • Training of users of these systems
      • Programming support related to these systems
      • Business process/systems analysis specific to this domain area
      • Technology research and development specific to this domain area
      • Management responsibilities (HR management, financial planning, project management, vendor contract management, etc.) for staff dedicated to this domain area
      • Staff affiliated with these functions (including administrative, clerical, and support for this IT domain area)
      • Hardware, software, and supplies affiliated with these functions
    • Do not include:

      • Learning management application systems (homegrown or purchased) (see Educational Technology Services)
      • Library systems (see Educational Technology Services)
      • E-mail for faculty, staff, or students (see Communications Infrastructure Services)
      • Calendaring (see Communications Infrastructure Services)
      • Database administration (see Enterprise Infrastructure and Services)
      • Middleware development and support (see Enterprise Infrastructure and Services)
  • Other IT Domain

    Please include the following in this area if applicable:

    • IT in an affiliated hospital
    • Institutional research
    • Library technology
    • Mailroom

    Do not include:

    • Print/copier services (see IT Support Services)
    • Reference desk and staff (library/IT staff in a merged organization) (see IT Support Services)
    • Library systems (see Educational Technology Services)