Volume 34, Number 5
September/October 1999

Designing the New Information Services
Basic changes in technology have created a vast new design space.
by Philip E. Agre

CyberProf: The University in the Next Millennium
Colleges and universities must not succumb to mere market forces and become simply packagers of information.
by Greg Bothun

Cost (and Quality and Value) of Information Technology Support in Large Research Universities
Financial and quality measures associated with the Balanced Scorecard can be applied to IT user education and support in large research universities.
by Christopher S. Peebles and Laurie Antolovic

Access and/or Quality? Redefining Choices in the Third Revolution
Revolutions in higher learning create the possibility of improving accessibility and quality simultaneously.
by Stephen C. Ehrmann

Learning during Downtime: Transforming Technological Breakdowns into Educational Opportunities
Technological breakdowns offer educational breakthroughs for those who imaginatively conceive virtual and actual worlds.
by Norman Weinstein

Peak Performance and Organizational Transformation: An Interview with Charles Garfield
"We must develop processes based on the deep-rooted belief that we are all in this together."

TechWatch
Information technology in the news.

policy@edu LMDS: A Fixed-Wireless Opportunity for Colleges and Universities
Recent spectrum auctions by the FCC enable a competitive last-mile broadband solution for campuses.

ResourceGuide
Noteworthy books, Web sites, and Internet lists

EndNote
Change: The Importance of the Process
The process is critical to the long-term success of change initiatives in the workplace.
by Susan Jurow

Competitive Strategies for Higher Education in the Information Age
by Richard N. Katz
From Richard N. Katz et al., Dancing with the Devil: Information Technology and the New Competition in Higher Education