Interviews were conducted with 15 participants, including faculty, researchers, CIOs, athletic directors, administrators, and IT staff from of the following institutions: Boise State University, Georgia State University, Grand View University, Montgomery County Community College, NASEF, Rogers State University, Syracuse University, University of Alaska, and University of Delaware. Interview questions focused on student well-being, student success, student engagement, funding, return on investment, lessons learned, implementation best practices, transition from high school to college, and challenges. Interviews were conducted virtually and lasted between 30 minutes and an hour, with many participants being interviewed twice—first in June–August 2020 and again in April–June 2021.

I would first like to offer special thanks to HP, especially Jeff Chen, Wade Emmons, and Chris Oversby, for making this research possible and for providing helpful insight and assistance throughout the project. I would also like to thank all of the administrators and IT professionals who spent their very valuable time in interviews providing insights based on their hard work and experience. I would also like to thank the EDUCAUSE staff members—Jim Burnett, Carolyn Colman, Kate Roesch, Mark McCormack, and Jamie Reeves—who all continue to play an important role in the creation and publication of my research projects. As always, Gregory Dobbin and the publication team provided their amazingly helpful and timely copy edits and other editorial suggestions, while Connie Ferger was instrumental with her very impressive content management and marketing skills to support the release of the research materials.