Student, faculty, and staff needs continue to change and evolve, and if we follow the lead of institutions like ASU, UOC, and SMU, those needs will be met more effectively as institutions engage in digital transformation, making these shifts a priority. A restructured and decentralized workforce is more capable of cross-institutional collaboration and communication. Digital environments and cloud-based technology can provide faster access to data and tools for more users. And creating a positive and open culture can lead to new types of thinking and innovation.

The inclusion of flexibility and agility in digital transformation shifts has been instrumental to the success of the exemplary institutions in this report. The pandemic has had an effect on digital transformation, both creating more opportunities for Dx and necessitating more Dx shifts. As IT leaders continue to engage in digital transformation in higher education, they need to look at ways to incorporate versatility into new policies and processes to ensure their institution can take advantage of new opportunities, as well as meet the changing needs of students, faculty, and staff.