As digital transformation and related changes influence the mission of enterprise IT, managers have the opportunity to reflect on the capabilities that enable the IT value chain and architect the IT organization for the future, including its practices in EA, IT governance, and ITSM. These three practice areas intersect in helping the IT organization integrate the strategic vision of the institution and respond with effective service delivery.

Since each institution is unique, these practice areas will continue to develop organically, with different scopes, missions, and organizational structures. However, IT organizations can benefit from using the starting points provided here to clearly define the capabilities they need, the scope of each practice area, and how they will be supported and aligned.

The higher education IT community continues to develop these practice areas in the EDUCAUSE Community Groups: IT Governance, Risk, and Compliance (IT-GRC); Information Technology Service Management (ITSM); and ITANA-Enterprise, Business, and Technical Architecture (EA). We encourage you to join the conversation and shape best practices and the connections between these areas.

Debbie Carraway
Director of Information Technology, College of Sciences, North Carolina State University

Piet Niederhausen
Enterprise Business Architect, University of Washington

Beth Schaefer
Chief Operating Officer, University of Wisconsin–Milwaukee

Todd Jensen
Manager, IT Service Management, University of Nebraska–Lincoln

Louis E. King
Enterprise Architect, Yale University

Mitchell Pautz
IT Service Management Analyst, University of Southern California

Renee Peters
Director of Technology Risk & Service Management, Northeast Community College

James Phelps
Director, Enterprise Architecture and Strategy, University of Washington

Betsy Tippens Reinitz
Director of Enterprise IT Programs

Karen A. Wetzel
Director, Community and Working Groups