EDUCAUSE 2020 Student Technology Report: Supporting the Whole Student

Student Data Privacy

Key Findings

  • A majority of students are comfortable with the institutional use of their personal data to help them achieve their own academic goals, but many remain skeptical of analytics tools that use their personal data to benefit others.
  • Students are more comfortable with their institution using educational data to help them achieve their goals than with the use of other, more personal types of data.
  • Students' lack of understanding about how their institution uses personal data undermines both their trust in that use and their confidence in how their institution protects personal data.
  • Students who lack confidence in their institution's ability to safeguard their personal data see their institution as vulnerable to attack and lacking in transparency.
  • Students who do not trust their institution to use their personal data ethically perceive a lack of transparency, generally lack trust in their institution, and believe that their institution is profiting from their data.

Actions You Can Take

  • Make protecting personal student data a priority by providing safe storage options, requiring multifactor authentication, and updating standards and practices for passwords. Review vendor contracts to verify compliance with Family Educational Rights and Privacy Act (FERPA) and Health Insurance Portability and Accountability Act (HIPAA) guidelines.
  • Increase transparency about how personal student data are handled by (1) informing students what data are being collected about them and how those data are being stored, used, and protected; (2) allowing students to view and update their own data on demand; (3) seeking a priori informed consent from each student regarding the collection, storage, use, and protection of their personal data; and (4) providing students the opportunity to opt out at any time.
  • Create campus-based information security awareness campaigns to inform students about efforts to increase data protection, preserve data privacy, and stay abreast of current topics, trends, challenges, and threats. Additionally, provide periodic security and privacy reports at the campus and individual levels so that students can make choices about next steps in protecting their personal data and privacy.

Peers You Can Connect With


two students standing together

Protecting Student Data through the Orange Success Program

Syracuse University

As a key component to improving student advising at the institution, Syracuse University leadership recognized the need for more systematic data about students, including real-time student performance data and historical data to identify correlations between key metrics and student persistence/retention. To help govern the use of these data, and specifically to protect student data privacy and regulate access to information stored in the university system, the Orange SUccess team collaborated with the University Policy Advisory Board and the university's Legal Department to draft new policies and standards around the appropriate uses of student data.


Screenshot of Elevate BETA Spring 2020 Adivsee Listing

Elevate: A Canvas Activity Dashboard for Advisors

Penn State University

Students may not support the collection of their data when it isn't clear whether/how the institution will use those data and whether/how it will benefit the student. To help put students' data more to use, Penn State University has piloted its Elevate solution to help put student data more directly into the hands of advisors and to help ensure advisors are using student data earlier and more proactively.

All for One and One for All?

Percentage of students comfortable or very comfortable with the following statements. I'm comfortable with my institution's use of my personal data to help me achieve my educational goals	53%.  I'm comfortable with my institution's use of my personal data to help others achieve their educational goals	28%.  I'm comfortable with my institution's use of others' personal data to help me achieve my educational goals	26%.  I'm comfortable with my institution's use of others' personal data to help others achieve their educational goals	30%.
Figure 12. Percentage of students comfortable with institutional use of personal data

A majority of students are comfortable with the institutional use of their personal data to help them achieve their own academic goals. We asked students how they felt about institutions using their own data (to benefit themselves or to benefit others) and using others' data (to benefit others or to benefit themselves). Although 53% said they are fine with their own data being used for their own benefit, 16% expressed discomfort with their institution using anyone's personal student data to advance educational goals, regardless of who would benefit from that use. Just one in five students said they are comfortable with all four approaches—using their own and others' data to help themselves and others. It appears that most students would benefit from an institutional FAQ about why personal student data are collected, how those data are used at their institution, and the potential benefits from using those data. Indeed, one's own data are less useful without others' data for comparison; an additional widespread campaign for general data literacy would benefit everyone. A better understanding of the benefits of institutional analytics might help more students become more altruistic in their thinking about the use of their personal data for the academic success of others.

Getting Personal (But Not Too Personal)

Percentage of students comfortable with their institution using each type of personal data.  Data on use of campus services	58%.  Academic record to be used for institutional research and analytics 	53%.  Data from the learning management system (LMS)	52%.  Personal demographic information	48%.  Data about items purchased on campus	41%.  Family income for Pell Grant eligibility	38%.  Data from key-card swipes and other access points for buildings on campus 	33%.  Internet browsing history on institutionally owned technology	24%.  Fitness-tracking or health-related data	20%.  Location-based data	17%.  Social media data from personal accounts	12%.  Data from institutionally provided virtual assistants in student housing/dorms	11%.  None of the above 9%.
Figure 13. Types of personal data students are comfortable with their institution using

Students are comfortable with their institutions using their data to help achieve their educational goals, as long as the types of data used are not too personal. The more private and less relevant the data appear to be to academic success, the less likely students are to be okay with their institution collecting and using it. More students reported feeling comfortable with the use of information such as data on the use of campus services, academic records, data from the LMS, and demographic information, all of which clearly appear to support educational goals. Meanwhile, fewer students are comfortable with the collection and use of "gray data" (such as health data, location data, and social media data), which are not explicitly linked to educational goals. The indiscriminate use of student personal data, gray or otherwise, introduces not only ethical risks but also tangible legal problems (from laws such as FERPA, GDPR, etc.). Collection should not be indiscriminate and has to be minimized to what is necessary for the needs of the institution, and security safeguards and privacy protection mechanisms need to be in place based on these considerations. Most students (83%) said they are comfortable with at least one of the top-four types of data use, and only 9% of students said they are not comfortable with any use of their data; this suggests that targeted awareness campaigns could improve overall student buy-in on the use of personal data.

What's So Funny about Trust, Confidence, and Understanding?

Percentage of students who Strongly (D)isagree or disagree vs (A)gree or strongly agree with each statement. I trust my institution to use my personal data ethically and responsibly.	D 17%	A 49%.  I have confidence in my institution's ability to safeguard my personal data.	D 19%	A 45%.  I benefit from my institution's  collection and use of my personal data.	D 21%	A 25%.  I understand how my institution uses my personal data.	D 49%	A 22%.
Figure 14. Student perspectives on the use of personal data by their institutions

Students' lack of understanding about how their institution uses personal data undermines both their trust in that use and their confidence in how their institution protects personal data. Many students do not trust their institution to use their personal data ethically and responsibly, nor do they have confidence in their institution's ability to safeguard their personal data. Additionally, three-quarters of students do not see any benefits of personal data collection and use. And, most importantly, only one in five students understand how their institution uses personal data. Looking more closely at these data, we find that students who said they do not understand how their institution uses their personal data are significantly less likely to trust, have confidence in, and perceive benefits from their institutions' use of their personal data, and vice versa. To increase confidence and trust, institutions need to adopt a more transparent approach, educating students about what data they collect, how they safeguard the data once collected, how they use the data, and what happens to the data once the student leaves the institution.

Shaking My Confidence Daily

Table 1. Student reasons for lacking confidence in their institution's ability to safeguard their personal data

Top 3 Reasons for Lack of Confidence

In Students' Own Words

1. Hacking

"Any institution can be breached. If Amazon and Yahoo have had multiple breaches in recent years then I'm pretty sure my institution isn't equipped to stop an attack."

"Because hacking & data breaches exist and happen to real people every day. The real question should be: 'Why the hell does anybody have confidence in institutions' ability to safeguard personal data?'"

2. Lack of transparency

"Before having confidence, I would need a series of questions answered around how exactly my data [are] used, for how long, where will my data be stored, who has access to this data, and some accountability around ensuring that the data collected leads to results."

"We are not told what is shared and collected, so how can I have confidence in their safeguarding ability if they aren't transparent with us?"

3. Lack of faith in IT systems

"Considering that the E-Reserves page on the Library website says 'Not Secured' when I log in to access information on E-Reserves, I do not think the school adequately protects our personal data."

"Seeing how their websites are set up doesn't give me much faith that their cyber security is up to par with the rest of the world."

Students' lack confidence in their institution's ability to safeguard their personal data is rooted in their belief that their institution is vulnerable to attack and lacking in transparency. We identified three major themes from open-ended responses we received from three-quarters of the students who told us they lacked confidence in their institution when it comes to protecting student data.1 The top reason is based on a general belief that "anyone can be hacked" and that "everything is hackable." Second, students cited a "lack of transparency" when it comes to what data are being collected, how they are being used, and what protocols are in place to keep them safe. Third, students are skeptical about the technological ability of their institutions' IT units to keep their data safe.

Trust Issues

Table 2. Student reasons for lacking trust in their institution's use of their personal data

Top 3 Reasons for Lack of Trust

In Students' Own Words

1. Lack of institutional transparency on data practices

"Again, I'm just unaware of what they are doing. I feel like I have a bad experience with office workers when I go in and ask questions. If I went and asked about this topic I don't think it would be received well."

2. Lack of trust in institutions

"I do not trust the institution to use my personal information ethically and responsibly because in the past people who were not under FERPA were looking at my records/personal information and this made me feel VERY uncomfortable."

3. Institutions will profit from data

"Does any institution or corporation use one's personal data ethically and responsibly? No. Why would a college that only sees students as cash-flow safeguard my information? Especially when a corporation offers more money to buy that student's information."

Students do not trust their institutions to use their personal data ethically and responsibly because of a perceived lack of transparency, a general lack of trust in their institutions, and a belief that their institutions are profiting from their data. Three-quarters of students who told us that they do not trust their institutions to use their personal data provided reasons for their lack of trust.2 First, citing a lack of transparency, many students reported that they don't really understand the policies and procedures related to the collection, storage, and use of their personal data. Second, students exhibit a general mistrust when institutions of any stripe (e.g., corporate, higher education) collect and use personal data. Third, many students expressed the belief that their institution has a financial incentive to sell student data to corporations, characterizing higher education as a "business" whose goal is to make profits; the selling of personal data to the highest bidder aligns with these students' perceptions of higher education.

Notes

  1. A total of 2,992 students (19%) disagreed or strongly disagreed with the statement "I have confidence in my institution's ability to safeguard my personal data." Of those, 2,232 (76%) provided open-ended responses to the item "Please share more about why you do not have confidence in your institution's ability to safeguard your personal data."

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  2. A total of 2,733 students (17%) disagreed or strongly disagreed with the statement "I trust my institution to use my personal data ethically and responsibly." Of those, 1,966 (72%) provided open-ended responses to the item "Please share more about why you do not trust your institution to use your personal data ethically and responsibly."

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