Administrative and Business

• Alumni and Advancement
• Athletics
• Auxiliary Systems
• Document Imaging and Management
• Faculty Information Systems
• Finance, Human Resources, and Procurement Systems
• Library Systems
• Medical and Health Systems
• Reporting and Analytics
• Research Administration Systems
• Student Information Systems

Administrative and Business

• Alumni and Advancement: Minor edits for clarity.
• Athletics: Minor edits for clarity.
• Auxiliary Systems: Description completely revised to provide more guidance and direction about what should be in this service area.
• Business Capability and Process Automation: New service area.
• Document Imaging and Management: Removed; merged into new service area "Business Capability and Process Automation."
• Facilities Management: New service area.
• Finance, Human Resources, and Procurement Systems: Divided into two service areas, "Financial and Procurement Systems" and "Human Resource Systems."
• Library Systems: Minor edits for clarity.
• Reporting and Analytics: Renamed "Data, Reporting, and Analytics," and description updated accordingly.
• Research Administration Systems: Moved to the "Research" category and description updated with minor edits for clarity.
• Student Information Systems: Minor edits for clarity.

Communication and Collaboration

• Collaboration
• Conferencing
• E-Mail and Calendaring
• Emergency Notification
• Telephony
• Television
• Websites

Communication and Collaboration

• Collaboration: Moved into new service area, "Email and Collaboration Services."
• Conferencing and Telephones: New service area; replaces "Conferencing" and "Telephony."
• E-mail and Calendaring: Renamed "Email and Collaboration Services" and description updated accordingly.
• Emergency Notification: Renamed "Mass Communications and Emergency Notifications" and description updated accordingly.
• Telephony: Merged into the new "Conferencing and Telephones" service area.
• Television: Renamed "Media and A/V" and description updated accordingly.
• Websites: Renamed "Web Services" and description updated accordingly.

End-Point Computing

• Network Access
• End-Point Support (Desktops, Mobile Devices, etc.)
• Printing
• Software Distribution

Desktop and Mobile Computing (new category name)

• Network Access: Moved under "Network and Connectivity Management" in the Infrastructure category.
• End-Point Support: Renamed "Desktop and Mobile Device Support" and description updated accordingly.
• Hardware Lifecycle Services: New service area.
• Printing: Renamed "Printing and Related Services" and description updated accordingly.
• Software Distribution: Renamed "Software and Applications Distribution" and description updated accordingly.

Infrastructure

• Data Center
• Database
• Middleware
• Monitoring
• Network
• Server Infrastructure
• Storage

Infrastructure

• Business Continuity and Disaster Recovery: Service area was originally under the "IT Professional Services" category; moved here. Minor edits for clarity.
• Data Center: Renamed "Data Center Services" and description updated accordingly.
• Database: Renamed "Database Management"; minor edits for clarity.
• Integration Services: New service area.
• Middleware: Service area removed.
• Monitoring: Renamed "Monitoring and Alert Management"; minor edits for clarity.
• Network: Renamed "Network and Connectivity Management" and description updated accordingly.
• Server Infrastructure: Renamed "Server and Storage Management"; incorporates the original "Storage" service area. Description updated accordingly.
• Storage: Removed; merged into the new "Server and Storage Management" service area. Description updated accordingly.

IT Professional Services

• Application Development
• Consulting and Advising
• Business Continuity and Disaster Recovery
• Enterprise Licensing
• IT Service Management
• Portfolio and Project Management
• Training

IT Professional Services

• Continuous Improvement and Innovation: New service area.
• Application Development: Service area removed and shifted to the corresponding technical service instead, consistent with the overall approach of combining consulting with base service.
• Consulting and Advising: Service area removed (see "How to Use This Model" for more information about consulting services).
• Business Continuity and Disaster Recovery: Service area moved to "Infrastructure" category.
• Digital Accessibility: New service area.
• Enterprise Licensing: Service area removed and shifted to the corresponding technical service instead, consistent with the overall approach of combining consulting with base service.
• IT Communications and Documentation: New service area.
• IT Service Delivery and Support: New service area.
• IT Service Management: Removed; merged into "Business Capability and Process Automation" service area in the "Administrative and Business" category.
• IT Strategy, Governance, and Enterprise Architecture: New service area.
• Portfolio and Project Management: Minor edits for clarity.
• Training: Renamed "Training and Outreach" and description updated accordingly.

Research

• Advanced Applications
• Lab-Management Systems
• Research Computing
• Visualization

Research

• Advanced Applications: Removed and merged into "Research Computing and Advanced Support" service area.
• Lab-Management Systems: Minor edits for clarity.
• Research Administration Systems: New category (previously located under the "Administrative and Business" category.
• Research Computing: Renamed "Research Computing and Advanced Support" and comprises the original "Advanced Applications," "Research Computing," and "Visualization" service areas.
• Research Data Services: New service area.
• Research Software: New service area.
• Visualization: Removed and merged into "Research Computing and Advanced Support" service area.

Security

• Identity and Access Management
• Secure Computing
• Security Consulting
• Security Incident Response and Investigation
• Security Policy and Compliance

Information Security (new category name)

• Identity and Access Management: Minor edits for clarity.
• Secure Computing: Minor edits for clarity.
• Security Consulting: Renamed "Security Consulting and Education" and description updated accordingly.
• Security Incident Response and Investigation: Minor edits for clarity.
• Security Policy and Compliance: Minor edits for clarity.

Teaching and Learning

• Assessment Systems
• Classroom Technology and Support
• Educational Technology Consulting and Training
• E-Portfolio Sites
• Learning Management Systems
• Lecture Capture
• Technology-Enhanced Spaces

Teaching and Learning

• Assessment Systems: Renamed "Assessment Systems and Learning Analytics" and description updated accordingly.
• Classroom Technology and Support: Renamed "Academic Technology and Support" and description updated accordingly.
• Educational Technology Consulting and Training: Service area removed (see "How to Use This Model" for more information about consulting services).
• E-Portfolio Sites: Renamed "E-Portfolio Management" and description updated accordingly.
• Learning Management Systems: Renamed "Learning Management" and description updated accordingly.
• Lecture Capture: Minor edits for clarity.
• Polling and Surveys: New service area.
• Technology-Enhanced Spaces: Removed; merged under "Academic Technology and Support."