2022 Information Systems and Applications

This module contains questions about characteristics of the institution's information systems, regardless of whether they are operated or supported by central IT. Data from this module will be used to populate your institution's technology profile and give you ongoing access to technology solutions data within the Analytics Services Portal. This is an optional module.

In responding to the survey questions in this module please enter data that describe your current IT environment.

  • The term, "central IT" refers to the centralized information technology services and support organization reporting to the highest-ranking information technology administrator/officer in the institution.

  • The term "deployed" refers to full, production-quality technical capability, including ongoing maintenance, funding, etc., with access available to intended users.

  • The structure of this module is based on the service categories from the Higher Education IT Service Catalog. To see full descriptions of categories and services, please see the IT Service Catalog.

  • For CDS participants from central offices of multicampus systems and community college districts, "institution" refers to the central office only, not the entire multicampus entity. For all other participants, "institution" refers to the individual college or university (typically referred to as a "campus").

  • Please refer to the CDS Survey Glossary for definitions of other terms in the survey.

Advising Systems

1. Which of the following education plan creation/tracking systems are currently deployed at your institution? (Check all that apply.)
( ) Civitas ReUp Education
( ) Civitas RNL Student Success
( ) Civitas RNL Retention Management System
( ) CollegeSource RNL Satisfaction-Priorities Assessment
( ) Ellucian RNL Student Retention Predictor
( ) Stellic RNL Career Services
( ) Stellic Education Cloud for Higher Ed
( ) Stellic Student Success Platform
( ) Homegrown
( ) Other (please specify) ____________________________
( ) Not applicable
( ) Don't know

2. Which of the following advising case management systems are currently deployed at your institution? (Check all that apply.)

( ) Anthology Aviso Predict
( ) Anthology Blackboard Learn
( ) Anthology Blackboard Engage
( ) Anthology Blackboard One Stop Student Services
( ) Aviso Retention Blackboard Data
( ) Aviso Retention Blackboard Chatbot
( ) Blackboard ScholarshipUniverse
( ) Blackboard CampusCommunicator
( ) Blackboard VirtualAdvisor
( ) CampusLogic SponsoredScholar
( ) CampusLogic ClearScholar
( ) CampusLogic College Scheduler
( ) CampusLogic Illume
( ) Civitas Inspire
( ) InsideTrack Schedule
( ) MentorCollective TES
( ) PeopleGrove Transferology
( ) PeopleGrove uAchieve
( ) ReUp Education Navigate
( ) RNL Transfer Collaborative
( ) RNL Starfish
( ) RNL DegreeWorks
( ) RNL Banner Student
( ) RNL Colleague
( ) SignalVine PowerCampus Student
( ) Homegrown
( ) Other (please specify) ____________________________
( ) Not applicable
( ) Don't know

3. Which of the following credit transfer and articulation systems are currently deployed at your institution? (Check all that apply.)

( ) CollegeSource InsideTrack
( ) CollegeSource Canvas
( ) CollegeSource Jenzabar Chatbot
( ) EAB Jenzabar Retention
( ) Parchment Jenzabar Student
( ) Parchment Mainstay
( ) Parchment MentorCollective
( ) Parchment Peoplesoft
( ) Stellic Parchment Award Diploma Services
( ) Homegrown
( ) Other (please specify)
( ) Not applicable
( ) Don't know

4. Which of the following academic early alert systems are currently deployed at your institution? (Check all that apply.)

( ) Anthology Beacon
( ) Aviso Retention Digital Assistance
( ) Blackboard Engage
( ) Jenzabar Occupation Insight
( ) Pearson Succeed
( ) Stellic Aviso Engage
( ) Homegrown
( ) Other (please specify)
( ) Not applicable
( ) Don't know

5. Which of the following advising customer relationship management (CRM) systems are currently deployed at your institution? (Check all that apply.)

( ) EAB Parchment Award Transcript Services
( ) EAB Parchment Award CLR Services
( ) Jenzabar Parchment Credential Profile
( ) Mainstay (formerly AdmitHub) Online Tutoring from Smarthinking
( ) Oracle Analytics Services
( ) Salesforce.org Enrollment and Admissions
( ) SignalVine Academic Advising
( ) Homegrown
( ) Other (please specify)
( ) Not applicable
( ) Don't know

Information Security Systems

6. Which of the following firewall systems are currently deployed at your institution? (Check all that apply.)

( ) Barracuda
( ) Checkpoint
( ) Cisco
( ) Fortinet
( ) Juniper (formerly Netscreen)
( ) Meraki
( ) Palo Alto
( ) Sonicwall
( ) Stonesoft
( ) Homegrown
( ) Other (please specify)
( ) Private/prefer not to share
( ) Not applicable
( ) Don't know

7. Which of the following network detection and reporting (NDR) systems are currently deployed at your institution? (Check all that apply.)

( ) Corelight Zeek (commercial)
( ) Darktrace
( ) ElastiFlow
( ) ELK
( ) Grafana
( ) Gigamon
( ) NIKSUN
( ) Zeek (formerly Bro; open source)
( ) Homegrown
( ) Other (please specify)
( ) Private/prefer not to share
( ) Not applicable
( ) Don't know

8. Which of the following endpoint detection response (EDR) systems are currently deployed at your institution? (Check all that apply.)

( ) CrowdStrike
( ) Cybereason
( ) Elastic
( ) Fortinet
( ) Microsoft ATP
( ) Palo Alto
( ) Tanium
( ) Homegrown
( ) Other (please specify)
( ) Private/prefer not to share
( ) Not applicable
( ) Don't know

9. Which of the following security information and event management (SIEM) systems are currently deployed at your institution? (Check all that apply.)

( ) Devo
( ) ELK
( ) Exabeam
( ) Rapid7
( ) Splunk
( ) Sumologic
( ) Homegrown
( ) Other (please specify)
( ) Private/prefer not to share
( ) Not applicable
( ) Don't know

10. Which of the following password managers are currently deployed at your institution? (Check all that apply.)

( ) 1Password
( ) Bitwarden
( ) Dashlane
( ) EnPass
( ) KeePass, KeePassX, or KeePassXC
( ) Keeper
( ) LastPass
( ) RoboForm
( ) Sticky Password
( ) True Key
( ) Zoho Vault
( ) Homegrown
( ) Other (please specify)
( ) Private/prefer not to share
( ) Not applicable
( ) Don't know

Infrastructure Systems

11. Which of the following core or spine network layer systems are currently deployed at your institution? (Check all that apply.)

( ) Alcatel-Lucent Enterprise (ALE)
( ) Arista
( ) Aruba by Hewlett Packard Enterprise (HPE)
( ) Cisco Catalyst
( ) Cisco Meraki
( ) Cisco Nexus
( ) Commscope (e.g., Foundry/Brocade ICX, Ruckus)
( ) Dell
( ) Extreme Networks (e.g., Enterasys, Avaya)
( ) Juniper
( ) Open Network Install Environment (ONIE) (e.g., Pica8, Cumulus)
( ) Homegrown
( ) Other (please specify)
( ) Not applicable
( ) Don't know

12. Which of the following network distribution layer systems are currently deployed at your institution? (Check all that apply.)

( ) Alcatel-Lucent Enterprise (ALE)
( ) Arista
( ) Aruba by Hewlett Packard Enterprise (HPE)
( ) Cisco Catalyst
( ) Cisco Meraki
( ) Cisco Nexus
( ) Commscope (e.g., Foundry/Brocade ICX, Ruckus)
( ) Dell
( ) Extreme Networks (e.g., Enterasys, Avaya)
( ) Juniper
( ) Open Network Install Environment (ONIE) (e.g., Pica8, Cumulus)
( ) Homegrown
( ) Other (please specify)
( ) Not applicable
( ) Don't know

13. Which of the following access or leaf network layer systems are currently deployed at your institution? (Check all that apply.)

( ) Alcatel-Lucent Enterprise (ALE)
( ) Arista
( ) Aruba by Hewlett Packard Enterprise (HPE)
( ) Cisco Catalyst
( ) Cisco Meraki
( ) Commscope (e.g., Foundry/Brocade ICX, Ruckus)
( ) Dell
( ) Extreme Networks (e.g., Enterasys, Avaya)
( ) Juniper
( ) Open Network Install Environment (ONIE) (e.g., Pica8, Cumulus)
( ) Homegrown
( ) Other (please specify)
( ) Not applicable
( ) Don't know

14. Which of the following wireless access point systems are currently deployed at your institution? (Check all that apply.)

( ) Alcatel-Lucent Enterprise (ALE)
( ) Aruba by Hewlett Packard Enterprise (HPE)
( ) Cisco
( ) Commscope (e.g., Ruckus)
( ) Extreme Networks
( ) Juniper (e.g., Mist)
( ) Meraki
( ) Homegrown
( ) Other (please specify)
( ) Not applicable
( ) Don't know

15. Which of the following Wi-Fi analytics and monitoring systems are currently deployed at your institution? (Check all that apply.)

( ) 7Signal
( ) Aruba Airwave
( ) Aruba Central
( ) Aruba NetInsight
( ) Aruba User Experience (formerly Cape Sensors)
( ) Cisco DNAC
( ) Cisco Prime
( ) VMWare Edge Network Intelligence (formerly Nyansa Voyance)
( ) Homegrown
( ) Other (please specify)
( ) Not applicable
( ) Don't know

Communications and Collaboration Systems

16. Which of the following unified communications (telephone) systems are currently deployed at your institution? (Check all that apply.)

( ) Alcatel-Lucent Enterprise (ALE)
( ) Atos (formerly Siemens)
( ) Avaya Blue
( ) Avaya Cloud Office
( ) Avaya Red
( ) Broadsoft
( ) Centrex
( ) Cisco
( ) Cisco Unified Communications Manager
( ) Cisco WebEx Calling
( ) Clearspan
( ) Ericsson
( ) Microsoft Teams
( ) Mitel
( ) Nortel
( ) RingCentral
( ) Shoretel
( ) Vonage
( ) Zoom
( ) Homegrown
( ) Other (please specify)
( ) Not applicable
( ) Don't know

17. Which of the following automatic call distributor (ACD) systems are currently deployed at your institution? (Check all that apply.)

( ) 8x8 ACD
( ) Amazon Connect
( ) Avaya
( ) Cisco Contact Center
( ) Embedded product in the primary campus telephone system
( ) Homegrown
( ) Other (please specify)
( ) Not applicable
( ) Don't know

18. Which of the following chat systems are currently deployed at your institution? (Check all that apply.)

( ) Cisco
( ) Google
( ) Microsoft Teams
( ) Slack
( ) Homegrown
( ) Other (please specify)
( ) Not applicable
( ) Don't know

19. Which of the following desktop video conferencing systems are currently deployed at your institution? (Check all that apply.)

( ) Alcatel-Lucent Enterprise (ALE)
( ) Atos
( ) Avaya
( ) BlueJeans
( ) Cisco Webex
( ) Google
( ) GoToMeeting
( ) Microsoft Teams
( ) RingCentral
( ) Zoom
( ) Homegrown
( ) Other (please specify)
( ) Not applicable
( ) Don't know

20. Which of the following public switched telephone network (PSTN) systems are currently deployed at your institution? (Check all that apply.)

( ) AT&T
( ) Lumen
( ) Verizon
( ) Windstream
( ) Homegrown
( ) Other (please specify)
( ) Not applicable
( ) Don't know

End of Module Feedback (Optional)

21. Please provide the name and email address of the person to contact regarding your institution's responses to this survey.

Name: ________________________________________________________
Email: ________________________________________________________

22. EDUCAUSE welcomes your feedback on this survey module. Please let us know of any technologies, innovations, or challenges important to your institution that are not addressed or are inadequately addressed in this year's survey. We'd also like to know if any questions in this module are not relevant to your institution. How else could this module of the CDS survey be improved?

________________________________________________________________
________________________________________________________________
________________________________________________________________
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23. How many people participated in preparing and completing the answers to the questions in this module?

( ) 1
( ) 2–4
( ) 5+

24. Approximately how much time did you spend on the following?

  • Acquiring and processing question data prior to entering data into the survey: _______ (hours)

  • Entering data into the survey: _______________(hours)

25. How easy or difficult was it for you to complete this module? Please take into consideration the amount of time it took, the ease of gathering information needed to answer the questions, the ease of identifying people at your institution to supply the answers, the clarity of the questions, etc.

( ) Very difficult
( ) Difficult
( ) Somewhat difficult
( ) Somewhat easy
( ) Easy
( ) Very easy