Since 2002, the EDUCAUSE Core Data Service (CDS) has been providing higher education CIOs and senior IT leaders with the benchmarks they need to make strategic decisions about IT at their institutions. On average, more than 800 institutions (both within and outside the United States) participate in a survey about IT financials, staffing, and services. Survey participants are rewarded for their time and effort with access to CDS data through a self-service portal that enables them to benchmark their IT organizations against those of their peers.

EDUCAUSE invites more than 3,500 institutions to contribute their data to the Core Data Service survey each year. Invitees include EDUCAUSE member institutions plus nonmember institutions with a record of interaction with EDUCAUSE. Any nonmember institution may request to be added to the CDS sample. The CDS 2016 survey collected data about FY2015–16 and was conducted from July 2016 to December 2016. There were 784 institutional participants in the CDS 2016 survey.

The 2016 CDS survey was divided into five survey modules. CDS survey participation status is based on the completion of the required IT Organization, Staffing, and Financing module. The remaining four modules in the survey are optional and cover details about service delivery in the IT domain areas. Data in this series were derived from responses to the Information Systems and Applications module in the 2016 CDS survey. Responses from 530 U.S. institutions were analyzed.

ECAR wishes to thank our case study participants for their contributions in this project.

IT Service Desk Management

• Theresa Duhart, ITS Customer Services Manager, Highline College
• Tim Wrye, Executive Director of ITS and CIO, Highline College

Web Content Management

• Samuel Sudhakar, Vice President for Information Technology Services (ITS) & CIO, California State University, San Bernardino

Human Resources

• Seth Brahler, Senior Director, Human Resources Information Systems, Cornell University

E-Mail

• Kenneth Pierce, Vice President for Information Technology and CIO, Texas State University

Room Scheduling

• Stephen Carpenter, Technical Lead, Academic Applications, Enterprise Systems, Virginia Tech
• Janet Linkous, Former Director, Academic Applications (retired), Virginia Tech
• Scott Midkiff, Vice President for Information Technology and Chief Information Officer, Virginia Tech

Grants Management

• Adnan Rangwala, Director Enterprise Applications, Stony Brook University
• Melissa Woo, Senior Vice President of Information Technology and CIO, Stony Brook University

Advancement

• Tammy L. Clark, Chief Information Officer, Information Technology and Security, The University of Tampa
• Keith Todd, Vice President of Development and University Relations, The University of Tampa

Library

• Sarah Johnston, Head of Library Technology and Web Services, St. Olaf College
• Roberta Lembke, Chief Information Officer for Libraries and IT, St. Olaf College