Business Process Management

Streamline processes to create efficiencies and increase alignment with institutional goals.

Enterprise systems do not typically differentiate one college or university from another, and it is important to frame enterprise decision making with this in mind. Streamlining processes to create efficiencies and increase alignment with institutional goals may result in resources that can be reallocated to other mission critical and differentiating functions.

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Business Process Management Toolkit

10 Common Process Improvement Mistakes and How to Avoid Them
EDUCAUSE Review article with tips and lessons learned from a process improvement team's experience and observations made while facilitating or mentoring other groups
Aligning Institutional Processes Through Business Process Redesign
EDUCAUSE Review article with case studies from IT leaders at Ithaca College, Edmonds Community College, Peninsula College, and Seattle Colleges, and Vassar College, describing how their institutions took advantage of system migrations to redesign and improve their business processes
Building an Office of Process Innovation
EDUCAUSE Review article focusing on the operations and mechanics of developing a process improvement unit
Pattern-Perfect Processes
An article from NACUBO, which explores how Armstrong State University’s revitalization effort sorted chaotic student services into orderly technology-drive systems

For more enterprise IT resources, visit the EDUCAUSE Library.