Continually Improving Business Process Redesign Efforts

Become more agile by continually improving your business process redesign efforts through change management.

System implementation offers the opportunity to improve the business processes an organization uses to accomplish tasks. Change management involves each organization examining its business processes that are supported by the system being implemented or upgraded to identify more efficient and/or effective ways to carry out these processes. It also includes agreeing upon, and then implementing, the desired process changes. As part of the system implementation plan, the go-live follow-up should identify the tasks and resources required to examine and improve processes throughout system use.

To learn more about this key topic:

• Read the Overview: Get a quick overview of using system implementations to make continuous business process improvement a part of your organization's culture.
• Hear from Your Peers:
  • In this EDUCAUSE Review article, read case studies about how IT leaders at Bridgewater State University, University of Wisconsin–Stout, and University of Maryland are using enterprise system implementation or upgrade efforts as an opportunity to accelerate cultural transformation.
  • In this set of blogs, explore how four institutions used change management to drive the redesign of some key business processes:
    • University of California at Merced
    • University of the Pacific
    • State University of New York at Oswego
    • Boston University
• Explore Your Toolkit: Discover curated EDUCAUSE resources that can help you further instill continuous improvement into your institution's culture.

Continually Improving Business Processes Toolkit

Good Enough! IT Investment and Business Process Performance in Higher Education	A look at the performance of business processes in higher education, with a special focus on how IT investments have influenced that performance
Demonstrating Value Through IT Service Management in Higher Education	A discussion of the importance of business process management as part of IT service management
IT Change Management: A Practical Approach for Higher Education	A working group paper about how implementing and improving your change management process will result in better IT services
EDUCAUSE Analytics Services	EDUCAUSE Analytics Services provides higher education leaders with insights on peer institutions and benchmarks.
EDUCAUSE Library page on Business Process Redesign	EDUCAUSE articles, papers, and presentations on higher ed process reengineering
EDUCAUSE Library page on Communications	EDUCAUSE articles, papers, and presentations on higher ed communications
EDUCAUSE Library page on IT Governance	EDUCAUSE articles, papers, and presentations to help IT support and enable the institution's strategic objectives

Recommended Reading

Strategic

• Leading Change in Higher Ed IT

• Aligning Institutional Processes Through Business Process Redesign

• Business Process Management

Tactical

• Using Process Mapping to Redesign the Student Experience

• Business Process Management: Loosening Controls to Enable Innovation and Rapid Change  

• Building an Office of Process Innovation

• 10 Common Process Improvement Mistakes and How to Avoid Them

• Building a Process-Savvy Organization

• 7 Things You Should Know About Change Management

Implications across the Institution

• Resources for Presidents and Senior Executives: Administrative Systems and Services