IT Service Management (ITSM) Community Group

This EDUCAUSE community group provides a forum for discussing adoption and implementation of ITSM (IT Service Management) guidance and the related issues and obstacles that are particular in higher education. The topics include discussions of ITIL and ITSM processes implementations, usage of tools, training, and ways to promote a service management culture in higher education IT. This group meets at the EDUCAUSE Annual Conference and uses the electronic discussion list to discuss issues throughout the year.

Group Leaders


Todd Jensen

University of Nebraska - Lincoln
Committee Member: 2021-2024

Mitchell Pautz

University of Southern California
Committee Member: 2021-2024

Bob Black

Miami University
Committee Member: 2020-Present