Abstract
The 2001 EDUCAUSE Current Issues Survey of IT leaders across the nation found that the challenge of organizing to deliver IT services was among the top-ten list of issues. We exist in a 24/7 world but survive with limited financial and human resources. How do we structure our IT organization and service delivery to meet or exceed our customers' demands? At the infrastructure level, how can we provide ubiquitous services without ubiquitous resources? At the strategic level, how can we manage expectations without bursting bubbles? In this Current Issues roundtable discussion, we will share successes and failures and explore creative ways in which to address these ongoing challenges.