Good Enough! IT Investment and Business Process Performance in Higher Education

Abstract

Abstract

This ECAR research study takes a complex look at the performance of so-called business processes in higher education, with a special focus on how IT investments have influenced that performance. It explores the question of what higher education has gained from its sizeable investment in improving business processes. This study also looks at the role that leadership and culture play in the performance of institutional processes. CIOs and others from more than 300 U.S. and Canadian institutions provided quantitative data, while individuals from some two dozen institutions participated in interviews. In addition, ECAR visited exemplary institutions to provide a detailed look into the mechanics of particularly interesting efforts to improve the performance of campus processes.