2019 Top 10 IT Issues Recommended Resources

The items below have been selected to provide further information on the 2019 Top 10 IT Issues. These resources may include articles, blogs, community groups, conference presentation materials, feeds, and webinar archives that you can access by browsing and searching particular issues and topics in the EDUCAUSE Library.

  1. Information Security Strategy
  2. Student Success
  3. Privacy
  4. Student-Centered Institution
  5. Digital Integrations
  6. Data-Enabled Institution
  7. Sustainable Funding
  8. Data Management and Governance
  9. Integrative CIO
  10. Higher Education Affordability

1. Information Security Strategy: Developing a risk-based security strategy that effectively detects, responds to, and prevents security threats and challenges

  • Information Security Program Assessment Tool. Updated September 2017. This self-assessment tool was created to evaluate the maturity of higher education information security programs using as a framework the International Organization for Standardization (ISO) 27002:2013, "Information Technology Security Techniques. Code of Practice for Information Security Management."
  • Higher Education Cloud Vendor Assessment Tool (HECVAT). Updated November 2018. This tool was created to evaluate the security of third-party vendor and cloud solutions. It helps higher education institutions ensure that cloud services are appropriately assessed for security and privacy needs, including some that are unique to higher education.
  • IT Risk Register. This register was created to help institutional IT departments get their strategic IT risk management programs off the ground.
  • The Higher Education Information Security Council (HEISC) works to improve information security, data protection, and privacy programs across the higher education sector through its volunteers and focused partnerships with government, industry and other academic organizations.
  • Toolkit for New CISOs, a resource developed by members of the Higher Education Information Security Council.
  • Security Community Group This group provides a forum to identify problems and share strategies or solutions as colleges and universities continue to improve information security governance, compliance, data protection, and privacy programs.
  • Security Matters. This EDUCAUSE Review column covers everything related to information security, privacy, and risk in higher education.
  • Topic Pages

2. Student Success: Serving as a trusted partner with other campus units to drive and achieve student success initiatives

3. Privacy: Safeguarding institutional constituents' privacy rights and maintaining accountability for protecting all types of restricted data

4. Student-Centered Institution: Understanding and advancing technology's role in optimizing the student experience (from applicants to alumni)

5. Digital Integrations: Ensuring system interoperability, scalability, and extensibility, as well as data integrity, security, standards, and governance, across multiple applications and platforms

6. Data-Enabled Institution: Taking a service-based approach to data and analytics to reskill, retool, and reshape a culture to be adept at data-enabled decision-making

7. Sustainable Funding: Developing funding models that can maintain quality and accommodate both new needs and the growing use of IT services in an era of increasing budget constraints

8. Data Management and Governance: Implementing effective institutional data-governance practices and organizational structures

9. Integrative CIO: Repositioning or reinforcing the role of IT leadership as an integral strategic partner of institutional leadership in achieving institutional missions

10. Higher Education Affordability: Aligning IT's priorities and resources with institutional priorities and resources to achieve a sustainable future